Missionary Secrets 3: Communicating with supporters sucks...sometimes
By Abu Daoud
So here’s the deal: I spend time writing an e-mail update
about some recent encounter with a Muslim here in town, or some other
observation about Islam, or something encouraging that happened with one of our
Christian friends, or what have you. I send them out to about 400 people on my
e-mail account. And a few people…maybe…respond. Who reads these things? I have
no idea. Am I wasting half a day in doing this? I often feel like it.
Two or three times a year I Um Daoud and I put a few days into
producing a high-quality newsletter, we e-mail it to out agency back in the West,
and they distribute it to 500+ post addresses on THAT mailing list. Another business
prints them, our mission envelopes them, and posts them. The whole project
comes out of our funds to the tune of $400 or so. How many people read these
things? We normally see an uptick in contributions after we send it out, so it
must mean that someone reads them. But given the expenditure, are we
wasting much-needed funds?
And I also keep two blogs—islaomdom.blogspot.com and
abudaoud.blogspot.com.
And then, we get an e-mail from one of our churches or
supporters saying that they are concerned because we do not keep them
up-to-date on our work here. Sometimes this is our fault, but not usually. Also,
normally these e-mails come with an apologetic e-mail saying they do not feel
called to support our mission anymore. We genuinely respect people’s and
churches’ responsibility to discern how they will invest their funds in the
Kingdom. We also know that sometimes the Spirit really is telling people not to
support our mission anymore.
But these e-mails are difficult to receive. Especially when
we have done everything we could to keep in touch. Mr. X didn’t update his post
address with us after moving, and then he feels he can no longer support us
because we don’t stay in touch? Ouch. But it’s better than a supporter just
dropping off your list with no notice. Anyway, support is a sensitive topic.
Some workers send out
too many notices and people just delete them. Some workers do need to stay in
touch more. In the end, missionaries are trying to balance the needs of a LOT
of people. From the personal friend of many years who is fine with getting one
update per year, to the church that wants a monthly story for their
newsletter. Recently, we were informed by a faithful donor that he would not be
supporting us anymore. He was very kind about it, but he said he wanted to
support works that were more entrepreneurial (his word). I respect that because
I know he is a great Christian, but I thought, in the Middle East that is
precisely what we don’t need. The problem here is a lack of seasoned,
Arabic-speaking folks who already have a network of relationships. (A good
number of missionaries here don’t speak Arabic well at all, believe it or not.)
So with your missionaries, give them input. That’s the
takeaway here. Let them know what you want to hear about if their letters are
too long, short, frequent, infrequent, and so on. Also, if you don’t get what
you want, remember we are generally communicating with hundreds of folks and churches,
all with different desires.